SURPL SUPPORT

A little help.
A real conversation.

Questions about your order, pickup or account? Contact the Surpl team and tell us what happened.

Orders & pickups

Open your order for pickup details. If something needs attention, email your order ID, vendor name and a short explanation.

Get order help ↗

Payments & refunds

Include the order ID, amount and transaction reference. If a payment appears pending, check its status before trying again.

Get payment help ↗

Account & app access

Tell us whether you use iPhone, Android or the website, your app version, and what you see. You can include a screenshot with private details covered.

Get account help ↗

Vendor support

For listings, incoming orders or payouts, include your shop name and the listing, order or payment reference involved.

Contact vendor support ↗

QUICK ANSWERS

Before you email

Where are my pickup details?

Open your order in the app or visit My orders on the website. Check the vendor location and pickup window, and show your pickup code at collection.

What should I include in a support request?

Your order ID or shop name, a short description and relevant dates help us find the right record. Never send your OTP, password, UPI PIN, card security code or full card details.

How do I request account deletion?

Visit Delete account for the available steps. For personal-data questions, email hello@surpl.in and read our Privacy Policy.